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Sullivan/Luallin specializes exclusively
in ambulatory healthcare. Since the
mid-1980s, we've helped physician practices and
provider networks nationwide improve the work
processes and physician/staff performance that
exceed patients' service expectations while
creating a challenging and fulfilling workplace.
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come to us for: |
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Standard and customized
patient satisfaction surveys |
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Customer Service programs
that raise survey scores and maintain
momentum |
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Referring physician
surveys for specialist practices |
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Web-based surveys of
internal physicians, managers and staff
members |
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Mystery patient
assessments to provide feedback from a
patient’s eye view |
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Shadow coaching for
low-scoring providers |
Now available for order
through MGMA!
By Kevin W. Sullivan
and
Meryl D. Luallin
A practical six-step process that includes
real-life accounts on how to increase patient satisfaction,
improve patient care, boost word-of-mouth referrals and perk
up your bottom line.
For ordering information,
click here or call
(877) ASK-MGMA (Item #6635).
Continue to Events/News/Publications
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Sullivan/Luallin
is the preferred partner of the Medical
Group Management Association (MGMA),
California Association of Physician
Groups (CAPG), MedAxiom, the Cardiology Leadership Alliance,
and several other healthcare associations.
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