IMPROVING THE PATIENT EXPERIENCE
For more than 20 years we’ve helped ambulatory healthcare organizations meet and exceed their patients’ expectations for world-class service.
At SullivanLuallin our mission is to make your mission happen. Whether your practice goals are to boost patient satisfaction, heighten employee engagement, improve clinical outcomes or enhance professional/physician satisfaction, or increase new patient referrals, we can help.
We work with you to:
- Assess your service strengths and weaknesses
Each year thousands of practices rely on us for valid survey data from patients, referring physicians, and insiders – benchmarked with the largest current year ambulatory database in healthcare.
- Implement improvement strategies
Our unique approach to enhancing patient and other customer satisfaction uses a management system which communicates service protocols to all members of your organization and holds staff accountable against those standards.
- Maintain the service culture
Our momentum and accountability strategies keep the spotlight on service as a continuing priority.
ASSESSING- Mystery patient assessment |
IMPROVING- Employee service training workshops - Manager/supervisor skill building - Shadow coaching for low scoring physicians - Physician patient communication seminars |
MAINTAINING- Unit Leaders accountability programs - Spotlight On Service - Web-based training programs |
