.
Responsive
service and flexibility in meeting your needs are
the hallmarks of every Sullivan/Luallin survey
project.
..
Patient
Satisfaction Surveys
Our standard
survey design has been adopted by MGMA and CAPG
to reflect the critical indicators affecting
patient loyalty, word-of-mouth referrals, and
"pay for performance" incentives for
high-scoring practices.
A range of distribution methodologies, including Internet, over-the-counter and full mailing services, are tailored to maximize response rates while minimizing the burden on your administrative staff.
Survey reports are easy
to read without an interpretation guide.
Our standardized reporting package offers:
- Summary
reports by practice
- Site/department
reports
- Individual
provider reports
- Statistical
significance analysis
- Provider
ranking bar-chart for calculating
incentives
Your survey
scores are benchmarked against the largest
current-year database in healthcare, categorized
by region and more than 50 medical specialties.
To help you set
improvement priorities, our 90th Percentile
Analysis compares each survey question with our
national database, and shows the score you need
to rank in the top 10%.
At no extra
charge we offer a post-survey phone
conference to help your leadership team analyze
the survey results and set priorities for
improvement. Use our consulting experience
to select proven strategies that combine
patient-pleasing techniques with practice
productivity.
You can
customize your survey to meet specific needs.
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Referring
Physician Surveys
You can
customize the survey design to elicit specific
information from your referral base, and market
your new services they may not know about.
We offer full
mailing services for survey distribution, or you
can hand-deliver to your key referring
physicians.
Survey reports
are easy to read without an interpretation
guide. Our standardized reporting package
offers:
- Summary
report for your practice
- Practice
site reports
Your survey
scores are benchmarked against our national
database.
At no extra
charge we offer a post-survey phone
conference to help your leadership team analyze
the survey results and set priorities for
improvement.
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Network
Provider Surveys
IPA and PHO
managements can customize the survey design to
elicit specific information from network
physicians and office managers regarding
satisfaction with utilization management, claims
handling, inter-office communication, the
responsiveness of your Provider Relations staff,
and other issues.
We offer full
mailing services for survey distribution.
Survey reports
are easy to read without an interpretation
guide. Our standardized reporting package
offers:
- Summary
report for your organization
- Segmented
provider reports by region and specialty
- Summary
reports for each of your departments
At no extra
charge we offer a post-survey phone
conference to help your leadership team analyze
the survey results and set priorities for
improvement.
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Physician/Staff
Opinion Surveys
Use our
web-based system for obtaining insider
perceptions regarding patient satisfaction,
working conditions, morale, and suggestions for
improvement.
You can
customize the survey design to include special
issues and questions.
We provide
recommendations for briefing your insiders on the
mechanics of the survey process, and promoting
maximum participation in minimum time.
Survey reports
are easy to read without an interpretation
guide. Our standardized reporting package
includes:
- Summary
report for your practice
- Segmented
reports by practice site, department, and
job category
Your survey
scores are benchmarked against our national
database.
At no extra
charge we offer a post-survey phone
conference to help your leadership team analyze
the survey results and set priorities for
improvement.
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