Sullivan Luallin

The first name in patient satisfaction!

SCHEDULE A SPEAKER

Our nationally recognized speakers are available for keynote presentations and workshops. As Customer Service experts, we cover a wide range of topics including:

  • Six Steps to Star Studded Service: It's Easier Than You Think
  • Eliminating Wait Times; Getting Physicians to Run on Time
  • Monitoring Patient Satisfaction for Management Action
  • Turn Them Down Without Turning Them Off: How to Say “No” to Demanding Patients
  • 25+ Ways to Build Your Practice on a Shoestring Budget
  • Building the Team that Builds the Practice: Involving Your Physicians and Staff
  • Dealing with Difficult Patients
  • Shadow Coaching for Low-Scoring Physicians

For information about securing one of our top-rated speakers for your conference or event, please call us at 619.283.8988.

 

Return to top

 

UPCOMING EVENTS AND APPEARANCES

Please join us at one of our upcoming conferences/speaking engagements:

John Muir Health Network
Excelling in the Art of Medicine (Speaking)
Walnut Creek, CA - March 13

American Medical Group Association (AMGA)
2010 Annual Conference - New Orleans, LA (Exhibiting)
March 18-20

Oregon/Washington State MGMA
2010 Joint Annual Meeting - Bellevue, WA (Exhibiting)
April 17-20

MGMA Four Corners Conference
Albuquerque, NM (Exhibiting)
April 28-30

American Association of Orthopaedic Executives (AAOE)
41st Annual Conference - Anaheim, CA (Speaking & Exhibiting)
May 2-4

MGMA Cardiovascular Specialties Practice Management Conference (CSCA)
2010 Annual Meeting - Chicago, IL (Exhibiting)
May 2-4

Northern New England MGMA
2010 Educational Conference - Newport, RI (Exhibiting)
May 5-7

California Association of Physician Groups (CAPG)
2010 Healthcare Conference - Palm Desert, CA (Exhibiting)
May 14

Professional Association of Health Care Office Management (PAHCOM )
22nd Annual Conference - Orlando, FL (Speaking & Exhibiting)
September 14-16

Medical Group Management Association (MGMA)
2010 Annual Conference - New Orleans, LA (Exhibiting)
October 24-27

Pride, Passion, Performance: 21+ Strategies for Improving the Patient Experience (Speaking)
October 27

The American Society for Radiation Oncology (ASTRO)
52nd Annual Meeting - San Diego, CA (Speaking)
November 2

 

Please check back for more conferences and speaking engagements!

 

Return to top

 

BENCHMARK™ NEWSLETTER

We invite you to subscribe to our quarterly newsletter, which includes tips and techniques you can use to improve the patient experience and maximize insider satisfaction, best practices for building and maintaining a culture of service in your organization, client success stories, and the latest news from SullivanLuallin.

Click here to view the current issue.

Archived issues

BENCHMARK Newsletter - October 2009

BENCHMARK Newsletter - July 2009

BENCHMARK Newsletter - April 2009

BENCHMARK Newsletter - January 2009

BENCHMARK Newsletter - October 2008

BENCHMARK Newsletter - July 2008

BENCHMARK Newsletter - April 2008

BENCHMARK Newsletter - January 2008

 

Return to top

 

News, Articles and Publications

 

Seven Service Essentials: Distinguish your group from back-of-the-pack practices
(MGMA's Buyer's Guide, 2010)

From Good to Great: Increase Your Patient Satisfaction Survey Scores in a Single Survey Cycle
(MGMA's Performance and Practices of Successful Medical Groups, 2009)

MGMA Selects SullivanLuallin as its Preferred Vendor for Customer Service Consulting
Tuesday, October 6, 2009

What "mystery patients" can do for you
(By: Morgan Lewis Jr. - Medical Economics, May 22, 2009)

Are Mystery Patients in Your Future? The Bright Medical Associates Story
(CAPG Health, Winter 2008)

No More ‘Oh, By The Way…’: Mastering the Patient Interview
(Shelly K. Schwartz - Physicians Practice, January 2007)

Can't Give No Satisfaction: What should you do when patients give you a failing grade?
(Joan Szabo, BA - Physicians Practice, May 2006)

Patient Surveys: An absolute must for a healthy oncology practice
(Bay Area Oncology News, Fall 2005)

The shadow coach: High-touch help for low-scoring providers
(MGMA Connexion - May/June 2005)

Six Steps to Customer Satisfaction - From Patient Survey to Action Plan
(MGMA's Performance and Practices of Successful Medical Groups, 2004)

Patients Incognito: 'Mystery patient' surveys uncover customer service flaws
(Bonnie Darves - Physicians Practice, September/October 2001)

 

Available for order
through MGMA!

By Kevin W. Sullivan
and
Meryl D. Luallin

A practical six-step process that includes real-life accounts on how to increase patient satisfaction, improve patient care, boost word-of-mouth referrals and perk up your bottom line.

For ordering information, click here or call
(877) ASK-MGMA (Item #6635).

 

Return to top