FIVE-STAR TELEPHONE TECHNIQUES™ WEBINAR
Front desk and scheduling staff members are the portal to your medical practice. How these employees respond to telephone callers can affect a group’s image, reputation and bottom line. Further, back office staff who interact with patients and other callers also influence customer satisfaction and ultimately patient survey scores. It’s vital that these important members of the practice have the knowledge and skills to manage telephone calls effectively.
This one-hour LIVE web-based interactive training program is geared specifically toward healthcare professionals, and reviews:
- The rationale for outstanding phone etiquette
- Proven techniques for making callers feel important and well-served
- Simple strategies for dealing with a variety of calls including challenging callers
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