MYSTERY PATIENT ASSESSMENTS
Mystery patient visit results go beyond the surface details of a written survey report. They provide the “flavor” of the practice experience from an outside, objective observer. “Mystery patients”, identical to “mystery shoppers” in the retail world, help department managers reward staff members who go the “extra step”, and to “tweak” employee performance where necessary.
Our experienced assessment team works with physician groups in nearly every specialty to conduct on-site assessments including – but not limited to – our experiences with:
Pre-visit:
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- Pricing/payment policies