PATIENT SURVEYS
Our reliable turn-key survey process is conducted on your timetable, at a price that's affordable compared with those of other survey companies.
You can use our nationally known survey form – adopted by the Medical Group Management Association (MGMA), California Association of Physician Groups (CAPG), and others – or, we'll help you customize the survey form to suit your needs.
We offer a range of distribution methodologies – including mail, office, and web-based services – tailored to maximize survey response while minimizing the burden on your administrative staff.
We know that busy professionals want easy-to-read reports that don’t require interpretation guides. That's why our reports are clear and straightforward, to give you and your colleagues the data you need to identify your service strengths and weaknesses, and develop practical improvement plans.
Other features of our service include:
- Easy-to-complete surveys with questions that help you compete more effectively for patient satisfaction and referrals
- Personalized questionnaires coded for provider, site, and specialty
- Benchmarking with our client database, segmented by six regions and 53 medical specialties
- Individual provider reports for credentialing
- At-a-glance physician ranking report for working with individual providers
And we include a unique service at no additional charge - a post-survey web conference using our Customer Service consulting experience to help you set priorities and build an action plan for raising your survey scores!
