.
Below you will find some
informative articles and publications, our
Benchmark© Client Newsletter and
information about our upcoming Speaking and
Exhibiting events..
Speaking
Engagements and Conferences in 2008
American Medical Group Association (AMGA)
2008 Annual Conference - Orlando, FL
March 6 - 8
Star-Studded Service: Six Steps to Winning Patient Satisfaction
Orange County MGMA
March 12
American Association of Orthopaedic Executives (AAOE)
2008 Annual Conference - Charlotte, NC
April 13 - 16
MGMA Cardiovascular/Thoracic Surgery & Cardiology Assembly (CSCA)
2008 Conference - Boston, MA
April 27 - 29
Oregon/Washington MGMA
2008 Joint Annual Meeting - Spokane, WA
April 27 - 30
Star-Studded Service: There's Nothing "Magic" About It
What To Do With Your Patient Survey: Converting Data Into Action
Missouri MGMA
2008 Annual Conference - Osage Beach, MO
May 4 - 6
Nebraska MGMA
May 9
New England MGMA
2008 Joint Conference - Bretton Woods, NH
May 14 - 16
Staying On Time
6 Steps to Star-Studded Service
Kentucky MGMA
2008 Annual Spring Conference - Lexington, KY
May 15 - 16
The California Association of Physician Groups (CAPG)
2008 Healthcare Conference - San Diego, CA
May 29 - June 1
Six Steps to Customer Satisfaction
Nevada MGMA
2008 Annual Meeting - Henderson, NV
June 6
GA/SC/NC MGMA
2008 Tri-State Healthcare Management Conference - Asheville, NC
August 10 - 13
Medical Group Management Association (MGMA)
2008 Annual Conference - San Diego, CA
October 19 - 22
Please check back for more conference dates!
Articles and Publications (.pdf
files)
Are Mystery Patients in Your Future? The Bright Medical Associates Story (CAPG Health, Winter 2008)
Mystery Patients
No More ‘Oh, By The Way…’:
Mastering the Patient Interview
(Shelly K. Schwartz - Physicians Practice, January 2007)
Mastering the Patient Interview
Patient Surveys: An absolute must
for a healthy oncology practice (Bay Area
Oncology News, Fall 2005) FallBAON Column
Six Steps to Customer Satisfaction
- From Patient Survey to Action Plan (MGMA's Performance
and Practices of Successful Medical Groups,
2004) Six Steps to Customer
Satisfaction
The shadow coach: High-touch help
for low-scoring providers (MGMA Connexion
- May/June 2005) - Know How
Can't Give No Satisfaction: What should you do when patients give you a
failing grade? (Joan Szabo, BA - Physicians Practice, May 2006) -
Physicians Practice
Available for order
through MGMA!
By Kevin W. Sullivan
and
Meryl D. Luallin
A practical six-step process that includes
real-life accounts on how to increase patient satisfaction,
improve patient care, boost word-of-mouth referrals and perk
up your bottom line.
For ordering information,
click here or call
(877) ASK-MGMA (Item #6635).
.
Benchmark© Client
Newsletter (.pdf file)
(click here)
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